About Us

Fast, Friendly, Courteous Service

Same day Services on repair

Offer PC Electronics Training

Pay By The Job! NOT By The Hour!!

 

New USA Technology Ltd (USA TECH) Is Simply The BEST!

Since 2005, USA TECH located in the heart of Kigali has offered ICT services in Kigali and the surrounding areas. Initially starting as USA Technology Center that later became New USA Technology Ltd. We have traversed an enriching journey of more than a decade providing complete service solutions in order to maintain productivity and efficiency at its maximum. 

Our unique work philosophy concentrates on ELECTRONICS REPAIR & MAITENANCE, SALES, System & Network Integrator, focused on NETWORK MANAGEMENT, DATA/STORAGE, SERVERS, PHYSICAL SECURITY & SURVEILLANCE including CCTV and BIOMETRICS SOLUTIONS. We are confident to position New USA Technology Ltd as a “Single Stop Enterprise Solutions Provider”.

The training center in place helps impat electronics repair and maintenance skills to future electronics technicians.

We are the agents of Projector lamps in the country for all known common models.

Why New USA Technology?

Whatever the issue, no job is too big or too small for USA TECH. Our technicians can perform multiple tasks at one time while accurately repairing all of your issues. Call us today and find out what USA TECH can provide for you.

We set new standards in solutions provision through our business model of "Pay by the job - Not by the hour". Using this approach we are able to cover all aspects of systems repair and services that are needed without being confined to the restrictions of hourly billing, setting us  apart from others.

Same day repair and support service lets you get up and running when you can't afford downtime and puts you in control when you need it most. After full diagnostics, a report is made including itemized costs and upon approval by the client, we ensure to have your equipment fixed that very day.

USA TECH support technicians are great communicators, have a friendly and courteous attitude and truly care about our customers and quality of work. Our premium Customer Service "always keeps clients returning back for more kind and honest service."

Pick up service; we agree to pick up equipment that can’t be fixed at a client’s place.

We are reliable and time conscious; you will not hear promises, you will find fact and honesty from our support technicians or main office personnel.

We guarantee to thoroughly and properly fix your systems or network the first time and a sales guarantee of delivering the very top quality systems, parts and accessories.

In order to comply with our Mission and Vision we are firmly committed to only work with authorized partners and suppliers that share our client services ethos. We collaborate with other ICT service providers and many technology partners to bring the core competencies necessary to craft turnkey solutions that enable clients to reach their ICT and business goals.

Products and Services

Our range of products and ancillaries complement our service provision and help provide our clients with care for their ICT systems. USA TECH offers a range of services and products available both in store and on site to assist with your ICT infrastructure needs. Our range includes but is not limited to:

  • Expert Advice, on the latest products, new releases and quality products.
  • Maintenance and service updates.
  • Repairs and service of Notebook, laptop, Macbook, Desktop, Projectors, TVs, Printers, Photocopiers and UPS.
  • Projector parts, like Lamps, DMI Chips, Lenses.
  • Laptop parts; Screens, Keyboards, battery, power adapter, HDD, RAM, motherboards.
  • CCTV or Surveillance systems setup and maintenance.
  • Server sourcing, deployment and implementation.
  • Data recovery & backup, replication and disaster recovery
  • Wireless and Internet Networking Network setup and implementation and maintenance.

Billing:
Prices vary depending on the device and amount of damage, but all repairs are significantly less than purchasing brand new equipment. Repairs include the parts, labor.

For sales, maitenance & technical support an aggreement is reached at a specified price agreed by both parties.

Warranty:

All our services and repairs are backed by our free 30 day warranty and free 30 day phone technical support.

Most products supplied guarantee ranges from 6 months to 3 years period.